The fastest and easiest way to purchase tickets is through our ticketing partner, Ticketmaster.com. You can also buy in person at The Factory box office, located in front of the venue at 17105 North Outer 40 Road. Unless otherwise noted, the box office opens two hours before each show, plus Fridays from 10 a.m. – 2 p.m.

Please note that the only way to ensure the validity of your ticket is by purchasing directly through our box office or through Ticketmaster. Tickets purchased through secondary sites or scalpers may or may not be legitimate, and The Factory cannot resolve issues involving lost or invalid tickets from those sources.

The Factory at The District is located at 17105 North Outer 40 Road, Chesterfield, MO 63005 — just off Interstate 64/40 at the Boone’s Crossing exit (exit 17).

Parking at The Factory is free! There is ample parking in the lots directly west and south of the venue. Parking is first come, first served — please follow signage and directions from the parking attendants when you arrive at The District.

Yes. There is a dedicated ride-share pick-up and drop-off area just west of the venue entrance. We highly encourage making ride-share reservations in advance to ensure a ride is nearby and ready for you once the show is over.

Tickets are delivered digitally through Ticketmaster. Simply pull up your tickets in the Ticketmaster app, or sign in to your account at Ticketmaster.com using the email you used for your order — no paper tickets required. Not every show allows transfers, but when they do, tickets can be transferred through the Ticketmaster app or website.

Will Call tickets can be picked up at the box office in front of the venue. A valid photo ID matching the purchaser’s name is required for all Will Call pickups.

Door times are posted on our main page, and show times are posted on each event page. Show times are subject to change. Please note that due to our security procedures, it does take some time to enter the building — arrive early enough to get in without missing any part of your favorite band.

The District does not allow overnight queueing. Sightlines inside The Factory give an unobstructed view from every angle, so there’s no need to line up early to get a great spot. Fans who do want to line up before doors can start at 8 a.m. on the day of the show.

There are several hotels in the Chesterfield area. Please check our Hotels page for additional details and discounts.

The showtime printed on your ticket is the time the first act goes on stage. Times of the show and individual acts are subject to change. We recommend arriving early — with our security procedures it takes some time to get in, and you won’t want to miss the opener.

All shows are for guests ages 12 and up unless noted on the event page. Children under 12 can attend an “All Ages” event when accompanied by their legal guardian. All children 2 years and older need a valid ticket to enter. Minors cannot attend a 16+, 18+, or 21+ show, even with their legal guardian. We highly recommend ear protection for anyone under 16.

A valid, non-expired, government-issued photo ID is required for anyone planning to purchase and/or drink alcohol. Anyone without proper ID, regardless of age, will not be permitted to buy, hold, or drink alcohol. Shows listed as 18+ or 21+ require a valid, non-expired, government-issued photo ID to enter. If security is presented with a fake ID, the patron will not be allowed to enter and no refund will be given.

Prohibited items include, but are not limited to, the following:

• Weapons of any kind (including concealed) or items that can be used as a weapon
• Pocketknives or multi-tools
• Pepper spray or mace
• Fireworks or other incendiary devices
• Chains or spikes, including wallet chains
• Jewelry or clothing that could inflict harm
• Illegal substances, including drugs and drug paraphernalia
• Prescription medication unless in the original marked bottle with a proper matching ID
• Outside food or drinks*
• Glass containers of any kind
• Beverage containers, including Camelbaks, flasks, and thermoses
• Bags larger than 12″x10″x10″. The venue will not hold or store bags deemed too large for entry
• Professional cameras or recording devices of any kind (photo, video, or audio). Any camera with a lens longer than 2″ (detachable or non-detachable) is not permitted
• Selfie sticks, GoPros, or tablets of any kind
• Aerosol containers of any kind
• Laser pointers
• Glow sticks
• Stickers
• Skateboards or scooters
• Hula hoops or other toys/games
• Noisemaking devices
• Balloons or stuffed animals
• Permanent markers, spray paint, or silly string
• Signs larger than 11″x17″, or any sign attached to a stick or pole
• Personal seating, including chairs, stools, or strollers
• Umbrellas
• Pets, other than service animals (comfort animals not included)

Abusive, foul, or disruptive language; fighting, taunting, or harassment; throwing objects; and moshing, crowd surfing, or stage diving are also prohibited and can result in removal from the venue.

*Exceptions will be made for those with medical requirements and/or special needs. Individuals with these needs should contact a security person upon entry for special attention. Event security reserves the right to deem any other item inappropriate.

We’d prefer that you leave bags at home. If you must bring one, it will be searched and must be no larger than 12″x10″x10″. The venue will not hold or store bags deemed too large for entry.

The Factory does not permit cameras with detachable lenses, video recording, or audio recording. Any camera with a lens longer than 2″ is not allowed. Cell phones and small point-and-shoot cameras are generally fine. Additional regulations may exist for individual shows and will be posted on the event page.

The Factory is almost completely cashless. The box office, bars, and coat check accept all major credit cards and Apple Pay. The band’s merch table is the exception — it may accept both credit cards and cash.

The upper and lower balconies are reserved seating. General admission tickets are typically standing room only on the floor and do not come with a reserved seat. Some — but not all — venue configurations allow seating on the main floor, which will be stated on the ticketing page and on the ticket. Premium deck tickets are general admission, standing room only, on the first riser behind the soundboard; seats are not included.

No. Outside food and drinks are not allowed inside the venue. Exceptions will be made for those with medical requirements and/or special needs — please contact a security person upon entry for special attention.

The Factory has seven high-capacity bars located throughout the venue to keep you refreshed. We also have light food offerings available on select shows. For more information on food for a specific show, please email [email protected].

Yes. Prescription medication is allowed inside the venue if it is in the original marked bottle, along with a proper matching ID.

There is no smoking or vaping allowed inside the venue. Smoking is restricted to our two second-floor smoking decks.

No. Reentry is not allowed once you have entered the venue for a show.

Yes. Service animals are allowed inside the venue. We do not allow pets or comfort animals.

Yes. Gift cards are available at our box office or online at this link and make great gifts for any occasion. Gift cards can only be redeemed in person, not online. Gift cards can be used at the venue only to purchase tickets at the box office or to purchase food & beverage inside the venue.

All sales are final. We do not offer refunds for any reason unless a show is canceled.

Yes. Our lost and found is located at the venue box office. If you lost an item during a show, please email [email protected]. The Factory is not responsible for lost items, but we’ll do our best to reunite them with fans.

Refunds are available at the place of purchase if a show is canceled. Tickets purchased online through Ticketmaster are subject to Ticketmaster’s refund policy. If you purchased in person at our box office, return your tickets to the box office to receive a refund.

Absolutely! We can accommodate a wide variety of events, from weddings to corporate parties and every special event in between. To learn more, email [email protected] or visit our Private Events page.

The Factory offers a range of accommodations for guests who need personalized support:

• Accessible seating — select the ADA ticket option on Ticketmaster, or call 1-800-653-8000. Availability is limited, so purchase early. Any companions must also have a ticket in the ADA section; if your party is larger than two, contact us.
• Accessible entry — our ADA entrance is near the box office on the west side of the building, marked with signage.
• Accessible parking — available in front of the venue, first come first served. If full, see our Premium Parking Host on the west side of the building.
• Hearing accessibility — ASL interpreters and Assisted Listening Devices are available by request. Email [email protected] at least two weeks before an event.
• Visual accessibility — please call or email the venue in advance at [email protected] for assistance.
• Sensory inclusive — our venue is Sensory Inclusive certified and stocks sensory bags and tools by request (limited stock; email ahead).

For additional accommodations, you can be added to our per-show list. Reach out at 314-423-8500 ext. 105 or [email protected] with your name, contact info, and details about your request.

We’d love to have your organization become a partner of the venue. Please email [email protected] and put “Sponsorship” in the subject line.

Please contact [email protected] with your media and press inquiries. Coverage is reviewed on a case-by-case basis and is subject to approval from the artist.

Yes! We are always accepting applications to join The Factory team. Please email [email protected] for more information.

No problem! Please contact us at [email protected] or call (314) 423-8500 and we’ll be happy to help.