TSG Factory STL, LLC, a Missouri limited liability company, doing business as The Factory at the District (“The Factory at the District”) recognizes that privacy is important and is committed to maintaining the privacy of personal information collected at this website. Unless you have “opted out” of receiving direct marketing contacts (as described below), when you provide any of the information described in this Privacy Notice (including information that may be automatically generated), you consent to the use and disclosure of that information as described by this statement. Together with The Factory at the District’s Commitment to Privacy, this describes the personal information that The Factory at the District collects and the uses that The Factory at the District will make of that personal information.

Information we collect and how we use it:

Personal Information    

“Personal Information” is information that identifies you as an individual.  We may collect personal information that identifies you as an individual, such as:

• Your first name and your last name or company name;
• Your postal address (including billing and shipping addresses);
• Your date of birth;
• Your e-mail address;
• Your mobile device phone number;
• Credit and debit card number;
• Vendor Tax ID numbers;
• Purchase history, and
• Passwords and reminder questions/answers.

The Factory at the District collects personal information when you participate in various events and opportunities that we provide or sponsor, for example:

• When you create an account on the website;
• When you purchase tickets or other products;
• When you register for communications or other subscriptions through this website, its mobile application, text, Twitter, Facebook, Instagram or any other digital media, or social media application;
• When you make a request or inquiry;
• When you participate in a contest, promotion, sweepstakes, survey or other promotion;
• When you participate in a blog or forum or make a comment on our website; and
• When we conduct market research or when you attend a show, concert or other event.

We may combine personal information that we collect about you with personal information you provide to us through other sources, such as ticket purchases, inquiries or marketing events. We will use the combined personal information in accordance with this Privacy Notice for as long as it is combined.

OTHER INFORMATION

Other Information We Collect

“Other Information” is any information that does not reveal your specific identity or relate to you as an identifiable individual.  Other Information is anonymous data.

Other Information includes:

• Browser information;
• Information collected through cookies, pixel tags and other technologies;
• Demographic information and other information provided by you;
• Aggregated information;
• Style and usage preferences;
• Sizing and purchase information;
• Shipping preferences, and
• Physical location.

How We Collect Other Information

The Factory at the District and The Factory at the District’s third-party service providers may collect Other Information in a variety of ways, including:

• Through your browser or mobile device.

Certain information is collected by most browsers and devices, such as your Media Access Control (MAC) address, computer type, screen resolution, operating system version, device manufacturer and model and Internet browser type and version.

• Through your use of one or more mobile device applications sponsored by us or a third party (an “App”).

When you download and use an App, we and our service providers may track and collect App usage data, such as your location, or the date and time the App on your device accesses our servers and what information and files have been downloaded to the App based on your device number.

• Through your use of an App, connected device or vehicle, including unmanned aerial vehicles.

The physical location of your device and its associated date and time is collected by satellite, cell phone tower, Wi-Fi signals or other technologies. We may use your device’s physical location to provide you with personalized location-based services and content. In some instances, you may be permitted to allow or deny such uses and/or sharing of your device’s location, but if you do, we and/or our partners may not be able to provide you with the applicable personalized services and content.

• From you.

Information such as your location as well as other information, such as your preferred means of communication, is collected when you voluntarily provide this information. Unless combined with Personal Information, this information does not personally identify you or any other user of the website or App.

• By aggregating information.

Aggregated Personal Information does not personally identify you or any other user of the Site or App. For example, we may use Personal Information to calculate the percentage of The Factory at the District users who have a particular telephone area code or who use an Android device or an iOS device.

Please continue reading to learn how we use cookies and similar tracking technologies.

How We Use and Disclose Other Information

Because Other Information does not personally identify you, we may use and disclose Other Information for any purpose. If we are required to treat Other Information as Personal Information under applicable law, then we use and disclose it for the purposes for which we use and disclose Personal Information as detailed in this Privacy Notice.

In some instances, we combine Other Information with Personal Information, such as combining your name with your geographical location. If we combine any Other Information with Personal Information, such as when we combine information you provide upon registration with Other Information to provide you with targeted personalized marketing, the combined information will be treated by The Factory at the District as Personal Information.

Automatically Collected Information  

We may passively collect information that is automatically sent to us by your web browser or your internet service provider. This information typically includes your domain name, your username, and your numerical IP address. The amount of information sent by your web browser depends on its settings. Please refer to your browser if you want to learn what information it sends. We use this type of information to see which web pages you visit at our website, which website you visited before coming to our website, and where you go after you leave our website. We can then develop statistics that help us understand how our visitors use our website and how we can improve it.

When you submit a question, comment, or a suggestion using this website, you will be required to provide information that we need to complete your request, including your name, address, phone number, and email address. We may have collected similar information from you in the past.

Cookie Generated Information

We may actively obtain information about you by installing a marker on your computer commonly called a “cookie”.  Cookies enable us to know you by a computer-generated, unique identifier. By providing you with a unique cookie, we are able to create a database of your previous choices and preferences, and in situations where these choices or preferences need to be collected again; they can be supplied by us automatically, saving you time and effort. Your computer might be specially configured to reject cookies; please refer to your browser for more information. Many websites of companies associated with The Factory at the District will allow you to visit without accepting cookies, but some features of our websites may not work properly if you choose to reject cookies.

User Generated Information   

We collect information at this website when you purchase a ticket or you make any other purchase, when you contact us and when you respond to surveys, questionnaires, or enter contests, sweepstakes, or giveaways that we might make available. If you provide us with your e-mail or e-mail us directly, you are voluntarily releasing the content of your e-mail to us (including your e-mail address). If you answer questions we have placed on the website page or a social media site, you are also voluntarily releasing that information to us. You may decide not to answer any questions presented to you at our website or on a social media site; if you do, you may still continue your visit, but we may elect not to provide you with services, opportunities, responses or features related to the questions you choose not to answer.

How Information is Used and Shared 

We may use Personal Information for one or more of the following purposes:

• Respond to your inquiries; collect your suggestions, and fulfill your requests, such as to send you e-mail alerts and concert updates, and contact you to answer any questions to the extent possible.
• Send you important information regarding the website or terms, conditions, and policies and/or other administrative information.
• Complete and fulfill your purchase, request or inquiry, for example, to communicate with you regarding your purchase, concert changes, cancellations, refunds, rainchecks, or other answers to your questions, and provide you with related service and assistance, if any.
• Send you marketing communications that we believe may be of interest to you, including information about upcoming opportunities, invitations, events, apps, and exclusive deals.
• Personalize your experience on the website by presenting opportunities, products and offers tailored to you.
• Allow you to participate in surveys, sweepstakes, contests and similar promotions and to administer these activities. Some of these activities have additional rules, which could contain additional information about how we use and disclose your personal information, so we recommend that you read these rules carefully.
• Allow you to communicate and interact with others through the website (for example, through a blog, message board, messaging functionality, chat functionality, profile or other social media).
• Enable our business purposes, such as data analysis, audits, enhancing this website, improving our services, developing marketing events, identifying usage trends and determining the effectiveness of our promotional campaigns. We may analyze aggregated demographic information and personal information for historical, statistical, or scientific purposes, or we may store the personal information for your convenience should you return to this website in the future.
• As we believe to be necessary or appropriate: (a) under applicable law; (b) to comply with legal process and for any legal purpose (other than credit information); (c) to investigate security breaches; (d) to respond to requests from public and government authorities; (e) to enforce our terms and conditions; (f) to protect our operations; (g) to protect our rights, privacy, safety or property, you or others; and (h) to allow us to pursue available remedies or limit the damages that we may sustain.